It was confirmed in a quick text response that it was a two Double Bed room as requested. So I chose “Contact Hotel” from the main screen and texted the hotel (I have T-Mobile which allows you to text on Gogo Inflight Internet, so was able to do it from 35,000 feet). It wasn’t clear if it was a King or Double room. As it was, I was put on a high floor (28 out of 30). The only difference is that if I had decided to check in at the front desk I could have perhaps negotiated a different room. Had I checked in 12 hours later or at the desk I think it would have been the same room. I was not given any choice of room and I got the feeling that it had been preassigned. In this example, I could have had my choice of bottle of wine. They had quite a selection of food and beverages and spelled out nicely exactly what you were getting. I always choose points, but wanted to see how the choice of food amenity worked at this property. Once I was checked in, it gave me the option of welcome amenity as a Hyatt Gold Passport Diamond Member. When it came time to check in (the morning of my stay), the process was simple. Tapping on “More Services” will show you the options you have. Clicking on a reservation takes you to details about the stay. If you don’t have a Hyatt Gold Passport (SHAME!) you can sign up at this time.Īfter singing in to the Ask Hyatt app, you are shown a page with your upcoming reservations. If you have set up your online account already and know your username, you can also use this. You can use your Hyatt Gold Passport number to log in. When you click on “Get Started” you are taken to your sign in page.
Below are the first six screens of the app that are presented after installation. Note that the app is currently a pilot and is only available in three properties (Houston, New Orleans, McCormick Place - all Regency branded). Previously I have used the STAYConnect app and enjoyed the ease of controlling the tv, checking out, and ordering Hyatt Has It items I may have forgot to pack.
The day before I was scheduled to check in to the Hyatt Regency Houston, I received Hyatt Consumer Research asking me to download and test out the new Ask Hyatt app for iPhone.